How to Contact Etsy Support
If you're having an issue with Etsy, you want to get it resolved as quick as possible, of course! To contact Etsy, find their contact page. Put in what your problem is, and Etsy should get back to you with a solution, either by email or phone. You can also just send them an email to reach them. Keep in mind, though, Etsy doesn't have a direct number you can call to contact them.
Using the Website's Contact Page
Visit the contact page on Etsy's website.You can address many concerns through Etsy's contact page. Visit to fill out the form and contact Etsy support. You'll need to be logged into your account to use the form.
Choose a topic.To help direct your query, choose the category your question falls under. For instance, you might pick "My Account," "My Shop," or "Problems with an Order." After that, you can choose a sub-topic within that category.
- These topics are located in a drop-down menu towards the center of the page.
Check the questions that pop up.Sometimes, your question will be answered by the community. Etsy automatically pulls up these questions and answers to see if they will help you. Look through them to see if any of them answers your question.
Click "Contact Us by Email" if your question isn't answered.This button will pull up the rest of the form for you to fill in. The button will be below the questions that popped up related to your topic.
Use the drop-down menu.Once again, you may see a drop-down menu to narrow your topic. For instance, if your question is about an order, the drop-down menu will show recent orders for you to choose from.
Include a subject and a message.The subject will help clue support in to what you need. Then you can expand on your issue in the message box below. Be as specific as you can so that support can solve your issue in a timely manner.
Ask for a return call.On some issues, you'll be able to click "Request a Phone Call" at the bottom of the page. You'll put in your phone number, and they'll call you back to address your problem. Generally, this option is reserved for urgent matters related to a problem you may have running a shop.
- The call lines are open Monday to Friday 8am to 8pm and Saturday and Sunday 10am to 6pm. They will try to call you back in 15 minutes.
- Calls are available in English and German, though Etsy will call you anywhere in the world.
Contacting Etsy by Email
Write your email.Write an email in your personal email account discussing your issue. Try to be as specific as possible about your issue. That way, Etsy may be able to solve your issue in one go. Also, discuss exactly what category your issue falls under, such as your shop or your account.
Add a subject.A subject will help Etsy direct your query to the right person. Therefore, try to make it as specific and to the point as possible, such as "Query about Account" or "Shop Question."
Put the email address in.The email address for Etsy support is . Making sure you spell it right, enter it in the address box for your email, and then send in your email.
Stay connected.If Etsy hasn't gotten back to you in a day or two, try contacting them again. You can try sending another email or request a phone call. Etsy tries to give you a call back within 30 minutes of you making the request when their call lines are open.
QuestionWhy couldn't I log in to my account?wikiHow ContributorCommunity AnswerContact Etsy as soon as possible! They will walk you through the steps you need to take.Thanks!
QuestionI want to pay my account bill. How can I?wikiHow ContributorCommunity AnswerFrom your dashboard, look over at the column on the left hand side. Click on "Finances" and then click on "Your Bill." Click on "Make a Manual Payment." They will guide you through the rest.Thanks!
Video: How to Contact Etsy - via Phone or Email
Calorie Counts and Nutrition Facts
Macys is facing an uphill battle
How to Change a Super Pubic Catheter While Maintaining Sterile Field
How to cure acne with lemon juice
7 Herbal Teas That Are Great For Your Body
How to Make an Intranet
Methyl Aminolevulinate Topical
Fit Pregnancy and Baby
How to Create an Eye Catching Etsy Treasury
Close Shave Society
Sex and Sports: A Better Combo Than You Think
Ask The Hard Questions