What is a business process?
You hardly know the definition of the word “process”. Strictly speaking, it is any system (operational or administrative) that creates a specific result from resources. But what is a business process? According to one of the most accessible definitions, a business process is all the tasks and actions that are spent on developing a product or service.
A good example of a business process can be the registration of a new mobile operator service, the development of a flu drug, housing, production of a clothing line, and so on. All people are somehow engaged in business processes, being where consumers, where service providers.
Things in the complex
The main feature of the business process is that its actions, tasks, activities are interrelated, determined by common relationships, constraints, motives and resources. A business process is a complex of actions, not a single operation. All actions that are included in the business process are organized and interrelated, and can bring tangible results only in aggregate.The emergence of business processes generates demand, and the satisfaction of demand can be considered a natural result of the business process. Ideally, a business process should be organized in such a way that its result is significant for the consumer (objectively or subjectively), and the path to the result excludes unnecessary and unnecessary resource costs or activities. Here we are talking about profitability - that is, lower cost of production relative to the result.
What are the types of business processes
To date, economists identify three types of business processes - managers, operations and support.
- Managers are the business processes that manage the operation of the system to achieve a specific result. Such a business process may be strategic management or corporate governance.
- Operational - business processes that provide income for the enterprise. Operational business processes include sales and supply, production and marketing.
- Supporting are business processes that do not affect the profitability and strategy of the enterprise as a whole, but serve the core business.For example, this is recruitment, technical support or accounting.